Whether you are an experienced businessman or a young entrepreneur, you understand the importance of customers. For every business customers matter the most as they are the ones who lead you to generate revenues by buying your products or services. Therefore, business owners always hunt for methods to ensure customer satisfaction. The best you can do in this regard is to go with DTC order fulfilment.
By doing so, you will handle the whole fulfilment process on your own, without involving any 3rd party or retailers. As a result, you can better fulfil the requirements of your clients and satisfy them. As the main aim is to earn the trust of your customers and make them stay, you must opt for customer-centric approaches in DTC order fulfilment. Today, we will tell you about some top-listed customer-centric approaches in DTC order fulfilment.
Best Customer-Centric Approaches in DTC Fulfilment
When you adopt DTC order fulfilment, you aim to keep your customers satisfied and this can be possible only when you keep it customer-centric. The following are some top-listed customer-centric approaches you must consider in DTC fulfilment to complete orders promptly.
Customised Packaging
The first thing you need to do is to focus on packaging. Retailers also send products after packing them properly. Then how can you make your packaging look different from theirs? The best thing you can do is to offer customised or personalised packaging. This personalised packaging will feel special and give a unique unboxing experience to your customers. As a result, they will be more satisfied and will surely buy products again from you.
Wide Range of Delivery Options
Only a single delivery option may not be the right choice for your customers. Not all your customers can stay at home and wait for the arrival of their parcels. Similarly, sometimes, they cannot wait for the standard delivery time. Therefore, you need to introduce different delivery options so that your customers can choose the most suitable one when ordering products. The most common delivery options are:
Standard Delivery
It is regular delivery that will take the standard time to deliver products to your customers. When no specific delivery option is selected, products are delivered via this type.
Express Delivery
It is a suitable option for those who need something from your store urgently. It’s about delivering orders to your customers as soon as possible. Express delivery is often known as same-day delivery as well because the products are usually delivered after a few hours of ordering them.
Scheduled Delivery
It is best for your customers who remain out for most part of the day due to several reasons and cannot collect the order at any time. They can schedule the delivery on time when they are home to receive their parcel.
These delivery options are among the best customer-centric approaches and will definitely play a crucial role in satisfying your customers.
Transparent Tracking
You must offer transparent tracking to your customers, ensuring they know about the delivery of their products. Transparent tracking provides them accurate information about their parcel throughout the shipping and delivery process.
Proactive Communication
You need to stay in touch with your customers to make them understand how important they are for you and the company. This customer-centric approach involves offering effective communication channels that can be used by your customers to get in touch with you. As a result, they can get any information they want and get rid of any confusion.
Simplify the Return or Exchange Experience
Your job doesn’t end after delivering products to your customers. Sometimes, they may want to return or exchange the product due to several reasons. Therefore, you must simplify the return and exchange experience. To do so, you need to adopt different strategies such as easy terms and conditions, collection of products from their given address, and many more.
Post-purchase Support
Once your customers purchase the products, you must keep providing support to them to ensure you care about them. Immediately answer their queries or concerns regarding the products they bought. Guide them about using it appropriately and provide any other support they want.
These customer-centric approaches will play a crucial role in DTC order fulfilment. Using these approaches will help you get the true benefits of DTC fulfilment.
