Managed Service Providers vs. In-House IT: Which Is Right for Your Business?

Today, we’re diving into a hot topic in the world of IT management: the age-old debate between outsourcing to Managed Service Providers (MSPs) or maintaining an in-house IT department. With technology playing an increasingly critical role in business operations, it’s essential to explore which option is the best fit for your unique needs. So, let’s get started.

Cost Considerations

Let’s kick things off with everyone’s favourite topic: money. When it comes to IT management, cost considerations are paramount. On the one hand, outsourcing to an MSP can offer potential cost savings by eliminating the need for hefty salaries, training, and infrastructure investments associated with an in-house IT team. However, it’s essential to carefully analyse the total cost of ownership (TCO) to determine whether the benefits of outsourcing outweigh the expenses in the long run.

Expertise and Skill Sets

Managed Service Providers often boast a team of skilled professionals with specialised knowledge in various areas of IT. From cybersecurity to cloud computing and everything in between, MSPs offer a depth and breadth of expertise that can be challenging to match with an in-house team. For example, ensure you check out the managed IT services from Managed247. Their team of experts have been popular with a variety of large companies. However, there’s something to be said about the intimate familiarity that in-house IT staff have with your company’s operations and unique challenges.

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Responsiveness and Support

When IT issues arise, swift resolution is essential to minimise disruptions to your business operations. Managed Service Providers often pride themselves on their responsiveness and 24/7 support availability, ensuring that help is always just a phone call or email away. In contrast, an in-house IT team may struggle to provide round-the-clock support, particularly during off-hours or holidays. It’s essential to weigh the importance of rapid response times against the potential limitations of each option.

How to Feel Reassured Before Hiring an IT Managed Service Provider

Are you nervous about hiring an IT managed service provider? This can seem like a big move that can be costly if it goes wrong. However, if you do your research right, it’ll be the best investment you ever make. You’ll find that your business runs more efficiently, your team are happier, and you can deliver the best service to your clients.

The key is to research IT managed service providers carefully. Here are some elements you want to see to make you feel comfortable during the hiring process.

Offerings Around the Clock Monitoring

Problems can arise anytime, and the key is to be prepared and proactive. If you let them arise, they can affect your team’s productivity, and this setback can disappoint clients. The best way to prevent this from happening is to hire an IT managed service provider that operates around the clock. You need to know they’re on the ball and monitoring your IT processes 24/7. So, if an issue could arise, they’ll catch it before it becomes serious.

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It’s also beneficial to look for an attentive IT managed service provider. They should be approachable even if you just have a question. Make sure they offer an open line of communication so you can feel reassured that if you’ve ever got a concern, you’ll get a timely response.

Trusted By Leading Brands

Often, you don’t like people that name drop. However, when it comes to choosing IT managed service providers, it can be very beneficial. You get to see some of the companies they’ve worked with, which can include leading brands. This allows you to feel comfortable hiring the team because these large companies trust them. It can demonstrate their expertise in different industries, which shows how they can adapt too. Therefore, take a look at the IT managed service provider’s website. If they have a recognisable client base, they’ll showcase them proudly.

Has an Impressive Net Promoter Score

Most people want to hear from previous clients before they hire an IT managed service provider. When this isn’t possible, you can pay attention to their net promoter score (NPS). This demonstrates customer satisfaction. The higher the NPS, the better the provider meets client needs. Ensure you find a provider with a high score for their industry. You can then compare this to any reviews you can find about the company, seeing if they all tally up.


The choice between Managed Service Providers and in-house IT ultimately comes down to your unique business needs, priorities, and resources. Whether you prioritise cost savings, expertise, scalability, security, responsiveness, or strategic alignment, there’s no one-size-fits-all solution. Take the time to carefully evaluate your options, weigh the pros and cons, and choose the approach that best aligns with your long-term goals and objectives.

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